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Refund Policy

Refund Policy – Aesthetica Medica

Last Updated: 28.03.2026

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1. General Policy

Due to the nature of semi-permanent makeup (SPMU) treatments, including lip blush and eyebrow procedures, all services are personalised and non-refundable once carried out. As such, refunds are generally not provided after treatment has been completed.

This policy complies with applicable UK consumer law, including the Consumer Rights Act 2015.

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2. Payments

  • A payment is required to secure your appointment.

  • Any payment made will be deducted from the total treatment cost if the treatment cost is more than the payment already made.

  • Payments are non-refundable except where required by law.

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3. Cancellations and Rescheduling

I aim to be fair and flexible while protecting appointment availability:

  • 24 hours or more notice:
    You may cancel or reschedule your appointment free of charge. Any payments made can be transferred to a new appointment or refunded upon request.

  • Less than 24 hours’ notice:
    If you cancel or reschedule less than 24 hours before your appointment, only 50% of the total service charge will be refunded.

  • Failure to attend (No-Show):
    If you do not attend your appointment and do not provide notice, no refund will be issued.

 

4. Refunds Before Treatment

You may be eligible for a refund where:

  • You cancel with at least 24 hours’ notice and request a refund

  • We cancel your appointment and cannot offer a suitable alternative

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5. Refunds After Treatment

Once a treatment has been performed:

  • No refunds will be given for dissatisfaction with aesthetic results, as outcomes vary between individuals

  • SPMU is a multi-stage process and may require a touch-up session to achieve desired results

However, in accordance with UK law, you may be entitled to a remedy if:

  • The service was not carried out with reasonable care and skill

  • The service was not as described

In such cases, we will offer:

  • A corrective treatment where appropriate, or

  • A partial or full refund in line with your statutory rights

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6. Medical Unsuitability

If you are deemed unsuitable for treatment at consultation or on the day of your appointment:

  • Treatment may be refused for safety reasons

  • Refunds will be considered depending on the circumstances, particularly where full and accurate medical information was provided in advance

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7. Exceptional Circumstances

We may, at our discretion, offer flexibility in cases of genuine emergencies or exceptional circumstances.

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8. Statutory Rights

Nothing in this policy limits or excludes your legal rights under UK consumer protection law.

Important: By booking an appointment, you confirm that you have read, understood, and agreed to this Refund Policy.

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